The project had the support of the United Kingdom’s Department for International Development, under its "Improving the Quality, Transparency and Effectiveness of Pro-Poor Public Services using ICTs" programme.

The centre provides an interface between citizens and the authorities, and encourages efficiency and good management on the part of the latter. Complaints can be registered online, over the phone or in person, and will be addressed within 72 hours. Their progress can be tracked by both the centre and the complainants themselves; the latter will be issued with a ticket number for the purpose.

For more information, please see www.tmanorthnazimabad.com